According to the latest announcement by Xiaomi India, it will now offer support to senior citizens to set up their phones at home. As a part of this initiative, the company has also announced to the provision of free service for senior citizens for 30 days as an introductory offer.
The Chinese smartphone manufacturer Xiaomi has officially announced specialised at-home phone support services for their senior citizen users in India. Commenting on the initiative, Muralikrishnan B, President at Xiaomi India said, “At Xiaomi India, we strive to provide our customers with innovative and customised solutions to meet their evolving needs. This service is specifically designed for our senior citizen users who may not be able to visit the Service centre for various reasons. By offering a limited period free of cost at-home service, we want to encourage our users to stay better connected with our teams and enable us to deliver a smooth service. We will continue to align our efforts in making our services accessible to a larger network of customers in the coming years.”
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As per the company, only senior citizens residing within 20 kilometres of their nearest service centre can be benefited. However other customers can also take advantage of the specialised at-home services but will have to pay Rs 249 plus taxes.
In the first phase, the service will initially go live in 15 cities that include Ahmedabad, Bangalore, Bhopal, Bhubaneswar, Chandigarh, Chennai, Delhi, Hyderabad, Indore, Jaipur, Kolkata, Lucknow, Mumbai, Noida, Pune.
How senior citizens can avail of at-home phone support services in India?
In order to use the services just follow a few simple steps.
- Firstly you can choose your desired service by scanning a QR Code and filling in your personal details to proceed.
- Then a Xiaomi customer service agent will get in touch with you once you have provided all your personal details. He will verify the type of service and eligibility by checking their pin code.
- After this Xiaomi service representative will arrive at their house as soon as possible.
The customers can also raise tokens via a hotline number 1800 103 6286 and on Whatsapp number — 8861826286.
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